FAQs

For hot tools and accessories purchased from BuyHeatlessHairCurler, we offer a 30 day money back guarantee for products purchased from our website only. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. 

To be eligible for our 30 Day Money Back Guarantee,all heatless devices, hair accessories, and curler sets must include original packaging,the product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Refunds can only be issued to the method that was used to pay for the order. Unfortunately we cannot process exchanges.

Please note: For hygiene reasons, we cannot accept returns of opened heatless hair curler products or other used hair tools. However, if the product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from our website.

1. To initiate a return, simply email us at [email protected] with the details below:
   Name:
   Address:
   Email address:
   Order Number/Proof of Purchase:
   Reason for return:
   Batch code (on the safety label or behind the handle):
   Product type and colour:
2. Ship your return back to our Pennsylvania warehouse. Please note we do not cover or refund shipping costs.
3. Once inspected, a full refund of the product/s will be returned to your account within 7 days.

Sure. Just email us at [email protected]. Processing takes 1 to 2 business days, so make sure to get in touch ASAP if you want to cancel.